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Website Privacy Policy

Who are we and what do we do with your data?

‘we’ are London Search & Rescue (LONSAR), a registered UK Charity under charity number 1192257.   We will be the ‘Data Controller’ of your Personal Data collected via this website. Our registered address is Metropolitan Police Hayes Sports Club, The Warren, Croydon Road, Hayes, BR2 7AL.

What personal data do we collect?

To provide services via this website (and others), we will typically collect the following information (but not always):

  • Name

  • Address

  • Email Address

  • Telephone Number

  • IP Address

  • Demographic information such as postcode

How do we collect personal data?

Personal data is obtained via one or more of the following:

  • Visits and use of our website

  • Use of Google Analytics

  • Requests for information about the services offered by London Search & Rescue

  • Membership enquiries

  • Membership applications

Why do we need to use your personal data?

Personal data is collected for legitimate business use which include:

  • For Marketing purposes

  • For us to review and reply to your enquiry

  • To meet our statutory monitoring and reporting responsibilities

Where indicated, some of the information is optional and you can choose not to provide it

How do we use your personal data?

Personal data may be used to:

Meet our legal obligations. For example:

  • Fraud prevention, employment, health and safety or other applicable legislation

Support our legitimate business interests. For example:​

  • Process a membership enquiry

  • Process a membership application

  • Gather feedback

Or with your consent to action something. For example:

  • Seek your views or comments on what we do

  • Send you communications which you have requested and that may be of interest to you. These may include information about newsletters, events, webinars

Where do we store your personal data?

Information collected is stored within the London Search & Rescue Microsoft O365 environment.


London Search & Rescue websites – Previous browsing history is available to LONSAR staff only, to determine your interests in order that we can engage with you more effectively and improve our site.  If you do not wish for us to have your personal information, please do not fill out any of the web forms on these sites.

How long do we store your personal data?

We review our retention periods for personal data on a regular basis.  We are, however, legally required to hold some types of information to fulfil our statutory obligations.  We will only hold personal data on our systems for as long as is necessary for the relevant activity.

Who has access to your personal data?

Only our registered members are granted access to customer information. This is ensured by the use of strict operational processes and procedures.


Staff are trained on security systems and relevant processes and procedures.  These are reviewed regularly for ongoing effectiveness and suitability for purpose. 

Team members are notified and/or reminded about the importance we place on privacy, and what they can do to ensure that personal information is protected.

Personal information provided via the online LONSAR systems is secured using Secure Socket Layer (SSL) server and is encrypted before being transmitted. Secure pages have a lock icon or key shown within web browsers.  Any information supplied by you on these webpages is securely stored and can only be accessed for the purposes for which it was provided.

Non-sensitive details (your email address and other requested information) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We will not sell or rent your information to third parties.

Third party service providers

We may pass your information to our third-party service providers for the purposes of completing tasks on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure.

What rights do you have over your personal data?

  • The right to be informed how personal data is processed

  • The right of access to an their personal data

  • The right to rectification

  • The right to erasure

  • The right to restrict processing

  • The right to data portability

  • The right to object

  • Rights in relation to automated decision making and profiling

The accuracy of personal data is imperative. We aim to keep it updated at all times. The personal data we hold on you is available upon request by contacting You can request that your data is updated and/or deleted at any time, unless LONSAR can justify that it is retained for legitimate business or legal purpose. When updating your personal data, you may be asked to verify your identity before your request can be actioned.

Links to/from other websites

The LONSAR website may contain links to other websites run by other organisations. The London Search & Rescue Privacy Policy only applies to LONSAR websites and online services and you are encouraged to read the Privacy Statements on the third party websites that you visit such as Google.  London Search & Rescue is not responsible for the Privacy Policies and practices of other websites even if they were accessed via a LONSAR website. Equally, if you link to a LONSAR website from a third-party site, LONSAR is not responsible for the Privacy Policies and practices of that third-party site.

If you are 13 or under

We do not offer membership to anyone under the age of 18. However, we are concerned with protecting the privacy of children aged 13 or under should you browse or use our site. If you are aged 13 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Questions, complaints and Subject Access Requests (SARs)

Any questions or Subject Access Requests (SARs) should be sent directly to:

You have a right to lodge a complaint if you believe that London Search & Rescue has not upheld the rights, obligations and responsibilities set out in this Privacy Policy. Please send any complaints to:

Last revised:  November 2021

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